Shipping policy

SHIPPING POLICY

Responsibility

All sales are made and fulfilled by A Few Imports, LLC d.b.a. Otro Lado. Famous Wine Company, LLC is the operator of www.famouswinecompany.com, and as such all references to Shipping pertain to A Few Imports and their duties to the customer and the law.

Shipping Costs

Shipping costs are subject to change at any time, and may be used as promotional discounts at the discretion of the store owner. At this time, our shipping costs to the contiguous US states are:

  • $25 flat rate shipping for 3-12 bottles, $25 for each additional case

Hawaii and Alaska have higher shipping costs due to logistical complexities that increase rates.

Delivery Timeframes

  • White Glove Wine Handling: 3-7 business days after your order ships
  • Processing time: 1-2 business days before shipment
  • Expedited shipping: 2-3 business days after your order ships
  • Holiday season (November-December): Processing may extend by 1-2 days due to volume

Where We Ship

A Few Imports ships wine to most US states where legally permitted. Due to state-by-state wine shipping regulations, we cannot ship to all locations. Your shipping address will be verified at checkout, and we'll let you know immediately if we cannot ship to your area.

We do not currently ship internationally.

Age Verification – Required by Law

Adult signature (21+ years) is required at delivery. The responsibility to collect these signatures lies with the common carrier.

  • Recipient must present valid government-issued ID showing date of birth
  • Delivery driver will refuse delivery if recipient cannot provide ID or appears intoxicated
  • Cannot be delivered to P.O. boxes
  • Cannot be delivered to business addresses where the recipient may be unavailable to sign

If you won't be home, consider shipping to a workplace where you can sign, or arrange with your carrier for hold-at-location pickup.

Packaging and Protection

We take shipping seriously because wine in transit is wine not being enjoyed.

  • All wine ships in specialized wine shippers with protective inserts
  • Insulated packaging used during summer months (June-September)
  • Ice packs included in warm-weather shipments to protect wine quality

Damaged or Lost Shipments

If your package arrives damaged:

  1. Photograph the box and bottles before opening or disposing of packaging
  2. Email christopher@famouswinecompany.com within 48 hours with photos
  3. We'll replace or refund damaged bottles at no cost to you

Claims must be filed within 48 hours of delivery. We'll handle the carrier claim process.

Tracking and Notifications

  • Tracking number sent via email when your order ships
  • Email notification when out for delivery
  • Signature confirmation of delivery
  • All shipments fully insured in case of theft or loss. We offer additional insurance in case of damaged goods.

Shipping Partners

We ship via FedEx and UPS with full tracking and insurance. You'll receive carrier information in your shipping confirmation email.

Weather Holds

We may delay shipments during extreme heat (above 85°F) or cold (below 32°F) to protect wine quality. You'll be notified of any weather holds, and your wine will ship as soon as conditions improve. 

Refused or Undeliverable Packages

  • If a package is refused at delivery or the recipient is unavailable after multiple delivery attempts, the package will be returned to us
  • Customer is responsible for return shipping costs
  • Refunds for returned packages will be issued minus original shipping costs and a 20% restocking fee

Questions?

Email christopher@famouswinecompany.com